The development of more effective supervisors has a direct correlation to an increase in the productivity and profits of a company.

In today's business, the supervisor is the "main link" between the company's goals and the people who must accomplish those goals. Because of the functions of the supervisor and the major role they play, it is obvious that good supervisors are the key to success of any organization. Many of the supervisor's daily decisions affect profits, attitudes and morale. With a role and a function of this magnitude, it would seem logical that the process of becoming a supervisor would require years of training. However, most supervisors have had little or no training in supervisory skills. Almost universally, today's supervisory force is made up of men and women who have been promoted from being a super worker to being a supervisor.

The Supervision program is a structured, open-ended, pragmatic approach to developing supervisors. It is not a teaching program, but a developing program designed to engage supervisors in a process that results in personal and professional growth.

Key Areas:

• The Successful Supervisor
• Your Action Plan & Goal Setting
• Overcoming Obstacles with Solutions
• You and Your Self
• Confidence: The Critical Ingredient
• Leading for Results- Authority vs. Power
• Managing and Controlling Your Use of Time
• Target Dates
• Motivation for Improved Performance
• Communications - The Art of Listening, Delegating
• Dealing with Grievances and Difficult Behavior
• Upward Communications
• Performance Appraisal - Measuring Performance, Providing Goals and Recommending Simple Solutions
• Discipline: Word and Concept
• Developing Subordinates - Orientations, Training, Delegation
• Decision Making and Problem Solving